Refund policy

Return and Refund Policy

At Swimora, customer satisfaction is important to us. We want you to feel confident when shopping for our swimming goggles, anti-fog swim eyewear, UV-protected goggles, waterproof swimming accessories, and related products.

This Return and Refund Policy explains how returns, refunds, and exchanges are handled for purchases made through swimora.xyz.

1. 30-Day Free Return and Refund Policy

We offer free returns and refunds within 30 days of the delivery date.

To be eligible for a return, your item must meet the following conditions:

The item must be returned within 30 days of delivery.
The item must be unused, clean, and in its original condition.
The item must include the original packaging, accessories, manuals, and any included parts.
The item must not be damaged due to misuse, improper handling, or normal wear and tear.

For hygiene and safety reasons, swimming goggles and water-related accessories must be returned in clean, unused condition.

2. Items Eligible for Return

Eligible products may include, but are not limited to:

Swimming goggles
Anti-fog swim goggles
UV-protected goggles
Waterproof swimming accessories
Related swim gear and accessories

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. Non-Returnable Items

We may not accept returns for:

Used or worn swimming goggles
Items that show signs of water use, scratches, stains, or damage
Products returned without original packaging or accessories
Items damaged due to improper use or care
Gift cards, promotional items, or final sale items, where applicable

4. How to Start a Return

To request a return, please contact us at:

Email: support@swimora.xyz
Phone: +1 (604) 897-3322

Please include the following information:

Your full name
Order number
Email address used for the order
Reason for return
Photos or videos of the item, if the product is damaged or defective

Our customer support team will review your request and provide return instructions.

5. Free Return Shipping

Swimora offers free return shipping for eligible returns within the 30-day return period.

Please do not send your item back without contacting us first. Returns sent without prior authorization may not be accepted or processed.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@swimora.xyz.

Please include clear photos or videos of the issue so we can resolve it quickly.

Depending on the situation, we may offer:

A replacement
A refund
A return label
Another suitable solution

8. Exchanges

We currently handle exchanges by processing a return and refund first. Once your refund is approved, you may place a new order for the correct item.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been shipped, it cannot be canceled, but you may request a return after delivery.