Shipping policy

Shipping Policy

At Swimora, we are pleased to offer reliable and convenient shipping for customers around the world.

This Shipping Policy explains how we process, ship, and deliver orders placed through swimora.xyz.

1. Free Worldwide Shipping

Swimora offers free shipping to all countries worldwide.

There are no additional standard shipping fees at checkout.

2. Estimated Delivery Time

Our estimated delivery time is 7–10 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on:

  • Destination country or region
  • Customs clearance
  • Local courier service
  • Public holidays
  • Weather conditions
  • High-volume shipping periods
  • Incorrect or incomplete shipping details

3. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

4. Shipping Confirmation

Once your order has been processed and shipped, you may receive a shipping confirmation email with tracking information, if available.

Please allow some time for tracking details to update after shipment.

5. International Shipping

We ship worldwide. International orders may be subject to customs inspections, import duties, taxes, or local regulations depending on the destination country.

Any customs duties, taxes, or import fees charged by local authorities are the responsibility of the customer, unless otherwise stated at checkout.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Swimora is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us immediately at support@swimora.xyz.

7. Delayed Orders

While most orders arrive within the estimated timeframe, delays may occasionally occur due to courier issues, customs processing, weather conditions, holidays, or other events outside our control.

If your order has not arrived within the expected delivery window, please contact us and we will assist you.

8. Lost or Missing Packages

If your package appears to be lost or has not arrived after a reasonable period, please contact our support team.

We may request tracking details, delivery confirmation, or additional information before offering a replacement or refund.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible with photos or videos of the package and product.

We will review the issue and provide an appropriate solution.

10. Contact Information

For shipping questions, please contact:

Swimora
Ph8-418 E Broadway
Vancouver, BC V5T 1X2
Canada

Website: swimora.xyz
Email: support@swimora.xyz
Phone: +1 (604) 897-3322